The Human Resource and Administration Division has three Sections and six Units:
The Human Resource and Administration Division is responsible for the effective management, development, and administration of the Ministry’s workforce, ensuring the availability of a competent, professional, and motivated cadre aligned with national education and human resource development objectives.
Its mandate includes the strategic planning, recruitment, deployment, and retention of personnel, as well as the implementation of structured capacity-building and performance management systems to enhance workforce effectiveness and productivity. The Division is also responsible for developing and enforcing human resource policies and procedures, ensuring compliance with national labour laws, public service regulations, and established governance frameworks.
In addition, the Division maintains robust administrative systems, internal controls, and accountability mechanisms to support efficient operations and service delivery across the Ministry.
Through these functions, the Division contributes to building a high-performing workforce and strengthening institutional capacity for the effective delivery of quality education and training services.
The Administration Section is responsible for providing centralised administrative coordination and support services to ensure the efficient and effective operation of the Ministry.
Its core functions include the management of the Ministry’s logistical and operational assets, including the vehicle fleet, facilities, and general administrative resources. The Section oversees the administration of staff housing provisions and associated budgets, particularly for expatriate and locally deployed instructional personnel.
The Section is also responsible for ensuring the security, maintenance, and compliance of Ministry facilities, including headquarters and educational institutions, in accordance with established standards and regulations. In addition, it manages support service budgets, oversees contracts and service-level agreements, and coordinates outsourced non-core services to ensure value for money and service quality.
Through these functions, the Administration Section ensures the optimal allocation and utilisation of resources, contributing to a well-maintained, secure, and responsive operational environment across the Ministry.
The Transport Services Unit is responsible for the efficient management, coordination, and operational readiness of the Ministry’s official vehicle fleet, ensuring the reliable provision of transport and dispatch services in support of Ministry operations.
Its core functions include the allocation and scheduling of transport services in accordance with established policies and operational requirements, as well as the maintenance and monitoring of all vehicles to ensure they remain safe, roadworthy, and compliant with regulatory standards.
The Unit also oversees routine servicing, repairs, and asset management processes, ensuring optimal utilisation and longevity of the fleet. It maintains accurate records related to vehicle usage, maintenance, and compliance to support accountability and effective resource management.
Through these functions, the Transport Services Unit provides safe, reliable, and efficient logistical support, contributing to the smooth functioning of the Ministry’s activities.
The Client Support Unit is responsible for delivering efficient, professional, and responsive front-line communication and customer service support across the Ministry.
Its core functions include overseeing the daily operations of reception, switchboard, and helpdesk services in accordance with established protocols and service standards. The Unit ensures the effective handling and routing of incoming calls, enquiries, and requests to the appropriate personnel, facilitating timely and accurate communication within the Ministry and with external stakeholders.
In addition, the Unit provides reliable and relevant public information to clients and visitors, in alignment with guidance from the Strategic Communications and Public Relations Office. It ensures that all interactions are conducted with professionalism, courtesy, and consistency, thereby enhancing the Ministry’s public interface and service delivery.
Through these functions, the Client Support Unit contributes to improved accessibility, communication efficiency, and overall stakeholder satisfaction.
The Ancillary Services Unit is responsible for the management, coordination, and oversight of outsourced support services across the Ministry and its institutions, including cleaning, security, printing, accommodation, hostel services, and catering.
Its core functions include ensuring effective contract management in accordance with established guidelines and regulatory requirements, particularly those issued by the Ministry of Finance and the Ministry of Education and Human Resource Development. The Unit oversees the delivery of services by external providers, ensuring that they meet agreed standards, performance indicators, and contractual obligations.
In addition, the Unit monitors service quality and compliance across Ministry headquarters and all state educational institutions, conducting regular evaluations and preparing monitoring and performance reports as required.
Through these functions, the Ancillary Services Unit ensures the consistent provision of high-quality support services, contributing to a safe, functional, and well-maintained environment that supports the effective delivery of education services.
The Human Resource and Training Section is responsible for the strategic management, development, and well-being of the Ministry’s workforce, ensuring alignment with institutional objectives and national public service standards.
Its core functions include the planning and implementation of recruitment, selection, placement, and onboarding processes to ensure the timely deployment of qualified personnel. The Section also oversees capacity building and professional development through structured training programmes, scholarships, and certification opportunities, aimed at enhancing workforce competencies and performance.
In addition, the Section manages performance appraisal systems, maintains comprehensive and accurate personnel records, and administers employee welfare, benefits, and industrial relations to promote a positive and productive work environment. It also supports workforce planning initiatives, including succession planning, to ensure institutional continuity and sustainability.
The Section ensures full compliance with public service regulations, labour laws, and established human resource policies and procedures.
Through these functions, the Human Resource and Training Section contributes to the development of a competent, motivated, and high-performing workforce capable of delivering quality education and training services.
The Human Resource and Training Unit is responsible for strengthening workforce capacity and driving continuous professional development across the Ministry, in alignment with organisational priorities and national development objectives.
Its core functions include identifying competency and skills gaps among both teaching and non-teaching staff, and designing, implementing, and evaluating targeted training and development programmes to address these needs. The Unit develops and monitors a Ministry-wide training and succession plan in close collaboration with Departments and Divisions, ensuring coherence and alignment with strategic priorities.
In addition, the Unit supports the development of performance improvement initiatives and staff motivation frameworks, while continuously reviewing and enhancing professional development offerings to maintain relevance and effectiveness.
The Unit also ensures the integration of human resource development processes by linking training outcomes to career progression pathways and performance management systems, thereby promoting a culture of continuous learning, professional growth, and organisational excellence.
Through these functions, the Human Resource and Training Unit contributes to building a skilled, adaptable, and high-performing workforce capable of supporting the Ministry’s mandate.
The Employee Relations Unit is responsible for promoting a positive, supportive, and productive work environment across the Ministry, in line with public service values and organisational objectives.
Its core functions include the development, implementation, and monitoring of workplace policies and frameworks, including those related to employee well-being, flexible work arrangements, and the Ministry’s Code of Ethics and Conduct. The Unit provides confidential advisory services to staff, facilitates conflict resolution and mediation processes, and coordinates referrals to relevant external support services where necessary.
In addition, the Unit manages formal grievance procedures, ensuring that concerns are addressed in a fair, transparent, and timely manner. It monitors organisational climate through surveys, consultations, and feedback mechanisms, using insights to inform initiatives that enhance staff engagement, motivation, and workplace satisfaction.
The Unit also develops and implements recognition and non-monetary incentive programmes and serves as the primary point of reference for the interpretation of employment terms, policies, and conditions of service. It conducts regular awareness and capacity-building sessions to ensure that staff are informed of their rights, responsibilities, and available support systems.
Through these functions, the Employee Relations Unit contributes to fostering a respectful, inclusive, and high-performing organisational culture within the Ministry.
The Recruitment Unit is responsible for managing the end-to-end, merit-based recruitment process to ensure the timely acquisition of qualified and competent personnel aligned with the Ministry’s strategic and operational needs.
Its core functions include validating vacancies against the approved Establishment List and confirming budgetary provisions in coordination with the Finance Division. The Unit collaborates closely with hiring managers to develop accurate job descriptions and person specifications that reflect organisational requirements.
The Unit administers the recruitment process, including advertising vacancies, screening and shortlisting candidates against established criteria, and coordinating structured and transparent interview processes to ensure objective and fair selection.
Following selection, the Unit oversees pre-employment processes, including background verification, issuance of formal letters of appointment, and the effective placement and deployment of staff. It also ensures a smooth transition for new recruits by coordinating their onboarding and facilitating their handover to relevant units for induction and capacity development.
Through these functions, the Recruitment Unit ensures that the Ministry attracts, selects, and retains a high-quality workforce capable of delivering its mandate effectively.
The Compensation and Benefits Unit is responsible for the efficient administration of employee remuneration and benefits, ensuring accuracy, timeliness, and compliance with applicable regulations and policies.
Its core functions include the calculation and processing of terminal benefits, such as gratuity and final settlements, in cases of resignation, retirement, or death. The Unit also manages compensation claims related to workplace incidents, ensuring that all cases are handled in accordance with established procedures and statutory requirements.
In addition, the Unit provides advisory services to staff on matters relating to compensation, benefits, and entitlements, ensuring clarity and consistency in the application of policies. It serves as the primary liaison with relevant external government institutions, including the Pension Fund, Social Security, the Ministry of Health, and the Office of the Attorney General, to facilitate the processing of benefits and claims on behalf of employees and their families.
Through these functions, the Compensation and Benefits Unit ensures the fair and transparent administration of employee entitlements, while upholding compliance with statutory obligations and supporting staff welfare.
The Files and Records Unit is responsible for the systematic management of the Ministry’s records, ensuring the integrity, security, accessibility, and proper preservation of both active and archived personnel files.
Its core functions include the classification, indexing, storage, retrieval, and tracking of records in accordance with established records management standards and protocols. The Unit ensures that all personal files are accurately maintained, securely stored, and readily accessible for authorised use.
In addition, the Unit is responsible for maintaining comprehensive and up-to-date documentation within each file, including proper folio numbering and cross-referencing to support efficient recordkeeping and information retrieval.
Through these functions, the Files and Records Unit ensures effective records management practices that support accountability, compliance, and informed decision-making across the Ministry.